Reference

How We Handle Your Account Information

We collect what we need to verify your account, process your bKash, Nagad and Rocket deposits, and keep your wallet activity secure. This policy walks you through what we collect, how we use it, and how you control it.

Account verificationPayment processingWithdrawal checksSession securitySupport access
b77 How We Handle Your Account Information
CONTACT PATHS

How to Reach Us About Your Data

If you want to see what data we hold, correct something that changed, or ask us to delete your account, these channels connect you to the team that handles privacy requests. Live chat gets you a response while you wait; email works for detailed requests where you want to attach documentation.

Live Chat Open the chat bubble in the bottom right corner of any page. Tell the agent you have a privacy question and they will either help you directly or escalate your request to the data team within one business day.
Email Support Send your data request to the support email listed in the footer. Include your registered mobile number so we can verify your account. Expect a reply within 48 hours during business days, longer on public holidays.
Account Settings Log into your account and head to the profile section. You can update your mobile number, change your password, and toggle marketing preferences directly without contacting support first.
DATA HANDLING

How We Protect What You Share

We encrypt your password, wallet references and session tokens using industry-standard protocols. Our payment processor handles your bKash, Nagad and Rocket PIN separately so we never see it. Game studios receive a session token, not your mobile number. Support agents see your transaction history to help with disputes, but cannot access your wallet PIN or withdrawal destination without a verified request from you.

Secure Storage Account credentials and wallet transaction hashes are encrypted at rest. We use separate database partitions for personal data and gameplay logs, and limit staff access to the minimum needed for their role.
Cookie Use Session cookies keep you logged in across pages. Analytics cookies show us which slots and live tables get opened most so we can adjust the lobby layout. You can block them in your browser settings.
Data Retention We keep transaction records and account activity for the period required by local accounting and compliance rules, then anonymise identifiers. Marketing data is deleted within 30 days of you closing your account.
Your Rights You can ask for a copy of your data, request corrections, or close your account through live chat or email. Transaction records we must keep for legal reasons stay in the system but are marked inactive.

Privacy Questions from Bangladesh Players

We collect your mobile number, device type, IP address and the wallet you use for deposits. This lets us verify withdrawals, prevent duplicate accounts and respond to support requests without asking you to prove your identity every time.

We share transaction references with bKash, Nagad and Rocket to process deposits and withdrawals, and session tokens with game studios so you can load slots and live tables. We do not sell your data to advertisers or marketing platforms.

Contact live chat or send an email to support with your registered mobile number. The team will verify your account and send you a file containing your transaction history, gameplay logs and profile details within five business days.

Yes. Reach out through live chat or email and ask to close your account. We will deactivate it and stop using your data for marketing, though transaction records required for legal or accounting purposes stay in the system as anonymised entries.

We use session cookies to keep you logged in, analytics cookies to see which games are popular, and preference cookies to remember your language choice. You can disable non-essential cookies in your browser, but some features may not work as expected.

We retain transaction logs and account activity for the period required by local data-retention rules in supported regions, then anonymise or delete them. Marketing preferences are cleared within 30 days of closing your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.